To ensure you can always get support from Neat’s technical team, please make sure you keep your devices on a supported software release. If you have opted out of ‘Automatic updates’ on your Neat device, you will become responsible for manually upgrading all your Neat devices using the Zoom Room or Microsoft Teams administrator portal. By prior released software, we mean the last ‘stable’ software release before the current ‘stable’ was promoted.Although, please note that the ‘preview’ channel software should be used for testing purposes only and not for wider production use. By current released software, we mean software available through both ‘stable’ and ‘preview’ channels.Neat will provide support for Neat devices running current released software version and the previous released software version. By default, this is set to 00000 or 012345. To access it, login to Zoom portal using Administrator’s account and navigate to Room management -> Zoom Rooms-> find your Zoom room and click ‘Edit’ next to its name -> Rooms profile and search for ‘Room Passcode’. *Note: The room passcode is configured in the Zoom portal. (If you do not see Neat Bar listed here, it is quite likely your Neat Bar and Neat Pad are not paired) Then navigate to Systems Settings -> System -> About -> Neat Pad and Neat Bar serial numbers and firmware versions.
Click on this and enter the Room’s passcode*. Next to it, there will be an option called ‘System Settings’. To check Neat firmware and serial numbers, go to Settings -> General on your Neat Pad. In most circumstances the Neat firmware versions (called “Controller Firmware Version” for the Pad and “Zoom Rooms Firmware Version” for the Bar) will be displayed in a format like “NFA1.20210213.0033”. The Zoom software version numbers will be displayed on the right (e.g. On your Neat Pad, navigate to Settings (lower left corner) -> About. The Zoom software and Neat firmware versions for both Neat Bar and Neat Pad can be viewed from the Neat Pad.
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